Respond
Answers every call, day or night. Screens out spam, greets past customers by name, books the job or takes the deposit, and passes the calls that need a person to your team with the details.
Learn moreLuxArca works alongside owners of local and multi-location businesses to design, build, and run AI systems across the operation, from the front desk to the back office.
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Revenue lost to missed calls. Right leads going to the wrong place. Reports someone rebuilds by hand every Monday.
None of that is a technology problem. It is value the business already owns but cannot reach.
We build the ROI-driven systems that reach it, and scale with you as you grow.
Industries
AI built for the way each B2C industry runs, not a generic platform bolted onto your operation.
AI for call answering, estimate follow-up and dispatch — built for trades running trucks, around the dispatch board you already use.
Includes Plumbing, HVAC, Electrical, Roofing, Cleaning, Landscaping
Open home servicesWe measure
Booking to tech assigned
Median minutes from a booked job to a technician on it. Taken before we build, and again after.
AI for intake, case deadlines and firm knowledge — built for small and mid-size firms. Your lawyers keep the advice.
Includes Law firms, Paralegals, Notaries
Open law firmsWe measure
Time to answer
Median seconds to answer a new-client call, evenings and weekends included. Taken before we build, and again after.
AI for phone orders, reservations and guest follow-up — built for independents and small groups, straight into your POS.
Includes Restaurants, Cafés, Bars, Catering, Food trucks
Open restaurantsWe measure
Delivery commission kept
Commission not paid to delivery apps, on orders that came by phone instead. Taken from your POS, before we build and again after.
AI for booking, estimate approvals and pickup calls — built for independent shops, so your techs stay in the bay.
Includes Repair shops, Body shops, Tires, Detailing, Dealership service
Open automotiveWe measure
Estimates approved
Share of estimates approved within a week. Taken from your shop system before we build, and again after.
AI for booking, reminders and rebooking — built for salons, barbers and studios, answered while every chair is full.
Includes Salons, Barbers, Fitness studios, Pet grooming
Open personal servicesWe measure
No-show rate
Share of booked appointments missed without notice. Taken from your booking system before we build, and again after.
AI for phone questions, special orders and customer follow-up — built for independent shops, answered while you’re on the floor.
Includes Independent shops, Specialty stores, Garden centres
Open retailWe measure
Calls answered
Share of calls answered during opening hours. Taken before we build, and again after.
AI for lead response, maintenance and transactions — built for brokerages and property managers. Every lead answered the night it comes in.
Includes Brokerages, Property managers, Rentals
Open real estateWe measure
Speed to lead
Median minutes from a new lead to a first reply, evenings included. Taken before we build, and again after.
AI for enquiries, onboarding and client reporting — built for advisors and mortgage brokers. The advice stays with you.
Includes Financial advisors, Mortgage brokers, Wealth practices
Open financial servicesWe measure
Enquiry to booked meeting
Median hours from a new enquiry to a meeting in the calendar. Taken before we build, and again after.
AI for claims intake, policy servicing and documents — built for brokerages, so producers get the day back for selling.
Includes Brokerages, Agencies, Independent brokers
Open insuranceWe measure
Renewals kept
Share of policies renewed at term, by month. Taken from your management system before we build, and again after.
AI for intake, proposals and time narratives — built for accounting and advisory firms, so partners bill instead of chase.
Includes Accounting, Bookkeeping, Consulting, Engineering, Architecture
Open professional servicesWe measure
Enquiry to engagement letter
Median days from a first enquiry to a signed engagement letter. Taken before we build, and again after.
AI for RFQ intake, quoting and supplier ops — built for shops and fabricators, with the specs captured the first time.
Includes Fabrication, Machine shops, Contract manufacturing, Distribution
Open manufacturingWe measure
Quote turnaround
Median hours from a quote request to a quote sent. Taken before we build, and again after.
The systems
Off-the-shelf tools fix one problem and stop there. They don’t grow when you do. Six systems on one foundation start at the front desk and go as deep as the operation needs. Start building something that lasts in the AI era.
Answers every call, day or night. Screens out spam, greets past customers by name, books the job or takes the deposit, and passes the calls that need a person to your team with the details.
Learn moreFollows up on every new lead and open quote. Sends appointment reminders and job updates, asks for reviews, and answers every Google review.
Learn moreBrings back past customers. Asks before a service is due, fills quiet weeks with offers that suit them, and asks happy customers for referrals. Consent checked first.
Learn moreDecides who gets each job, on rules you can read. Checks it before it’s booked, writes it into the software you already run, and sends each call to the right location.
Learn moreSales coaching and business analytics. Checks every recorded call against your own list and shows each rep the step they missed. Every KPI in one place, on dashboards: bookings, revenue, missed calls, rep scores.
Learn moreAn AI workspace built around how your business runs. Your know-how written down, any past job found in your files, and routine paperwork run each morning. A person signs off before anything goes out.
Learn moreAI Concierge
Luxie is the AI Concierge on every LuxArca system. She picks up, books the job, and passes the rest to your people. Here’s what she does that most AI receptionists don’t.
01 / 05
Luxie answers in English, French or Spanish, and in other languages your callers need. She can also take on Luxar’s voice, your mascot’s, or your receptionist’s, cloned with their written consent.
02 / 05
Every number is checked before the call is answered. Robocalls and spoofed numbers end there. Sales calls are turned away politely and listed for you once a week. Suppliers on your list always get through.
03 / 05
When a call needs a person, it goes to one of yours, not a call centre you’ve never met. The brief reaches them before they pick up, so nobody asks the caller to start again.
04 / 05
For a consultation fee, a deposit or a large order, Luxie texts a payment link while the caller is still on the line. The slot is held until it’s paid, then booked.
05 / 05
Luxie is the front desk of every LuxArca system. Add Retain and she follows up open quotes, sends reminders and asks for reviews. Add Resell and she brings past customers back. Same system, nothing new to learn.
The roadmap
We write down how the business actually runs before anything is built.
The workflows, rules of thumb and judgment calls that currently live in one person’s head, written down.
Where calls, leads and hours are being lost, and which of those a system should take on first.
What we learned, turned into the scripts, rules and decision logic the system will follow.
We build what the Schematic called for — Respond, Retain, Resell, Route or Reimagine.
Your services, service area, prices, and the way you talk to customers.
What it may say, what it must hand to a person, and when.
Run against real scenarios from your business before a customer ever hears it.
It works inside the tools you already run, not beside them.
Which systems hold your customers, your jobs and your calendar.
Reads from and writes to your CRM, calendar, and job or practice software.
A booking it makes shows up where your team already looks.
Where the work leaves the building, the system follows it.
Payments, messaging, review sites and lead sources.
Sending the text, taking the deposit, asking for the review.
Every connection tested end to end before it goes live.
Live on real calls and real leads, with your team trained on it.
Switched on in stages, not all at once.
Your team knows what it does, and when it hands something to them.
We track what it answers, books and hands over.
Questions
Most AI tools are sold, switched on, and left for you to run. We measure the calls, leads and customers you’re already losing first, build to those numbers, connect the system to the software you already use, and stay on to run it.
We go further into the operation only once the first system is working. Every call is recorded and transcribed, so you can check its work yourself instead of taking our word for it.
No. It takes the calls, follow-ups and reminders nobody has time for. Nobody hires a second receptionist to answer a phone that’s already ringing.
People keep the judgment. The systems answer, draft, route and remember. Anything that can’t be undone is decided by a person.
With the Schematic. Before we build anything, we write down how the business actually runs and measure what it’s losing: calls missed by hour and day, leads that went cold, customers you haven’t heard from in a year. You get the numbers, and what each system would recover.
Then usually Respond, because missed calls are the easiest leak to measure. Retain and Resell follow once the calls are being answered. Route and Reimagine come after that, scoped to what the Schematic found.
No. The work it does is plain: answering the phone, following up, booking, reminding. That work needs doing whether the hype holds or not.
The model is the part that changes fastest, so we don’t build around one. What we build is specific to you: your rules, your scripts, how you want a call handled. When a better model is worth moving to, we move you, and your rules come with it.
Pricing is custom. It varies from project to project with which systems we set up and what they connect to. You get a quote before any work starts.
Yes. The agent says so at the start of every call. A caller who would rather speak to a person is passed to your team, or booked for a callback when you’re closed.
It works inside rules you sign off: what it may say, what it must hand to a person, and when. Every call is recorded and transcribed, and you can listen to any of them. When something goes wrong, we find the call, show you the recording, and change the rule.
No. It connects to what you already run: your CRM, your calendar, and your job, practice or POS software. Your team’s part is time with us during the Schematic, explaining how the work actually gets done. The building and connecting is ours.
Everything the systems handle is recorded: the calls, their transcripts, the details callers give, and every message sent in your name. It is held in the systems we run for you, not on your office computer. Your team and ours can see it. We don’t sell it or use it for anything else.
Any of it is exported to you when you ask: recordings, transcripts, your customer list, and the rules the system follows. If you leave, you get all of it, you switch the forwarding off yourself, and we support the handover for 30 days. That is a term in the contract, not a promise on a call.
Reimagine is held separately, in a workspace set up for your business.
Nothing. It’s your number. Calls forward to us when nobody picks up, and you can switch the forwarding off yourself.
How your system is set up is documented, and everything in it can be exported on request. Your calls forward to us only while you let them. You can switch the forwarding off yourself.
Watch the system take a call, then we’ll show you where your calls and leads go today.