Book a demo

We bring your business into the AI era.

LuxArca works alongside owners of local and multi-location businesses to design, build, and run AI systems across the operation, from the front desk to the back office.

The cube from the logo separates into floors. The gold star at the bottom of the light well is Respond, the voice agent. Above it: Retain, a pipeline; Resell, a cycle; Route, a decision; Reimagine, a workspace of desks. 01 RESPOND VOICE AGENT 02 RETAIN FRONT DOOR 03 RESELL FRONT DOOR 04 ROUTE ENGINE ROOM 05 REIMAGINE ENGINE ROOM NTS

Hover over the cube to open it Tap the cube to open it

Scroll

Revenue lost to missed calls. Right leads going to the wrong place. Reports someone rebuilds by hand every Monday.

None of that is a technology problem. It is value the business already owns but cannot reach.

We build the ROI-driven systems that reach it, and scale with you as you grow.

Industries

Same systems. Your industry’s language.

AI built for the way each B2C industry runs, not a generic platform bolted onto your operation.

Home Services

AI for call answering, estimate follow-up and dispatch — built for trades running trucks, around the dispatch board you already use.

  • Call Answering
  • Estimate Follow-up
  • Dispatch Routing
  • Job Quoting

Includes Plumbing, HVAC, Electrical, Roofing, Cleaning, Landscaping

Open home services

We measure

Booking to tech assigned

Median minutes from a booked job to a technician on it. Taken before we build, and again after.

The systems

The ™ Framework

Off-the-shelf tools fix one problem and stop there. They don’t grow when you do. Six systems on one foundation start at the front desk and go as deep as the operation needs. Start building something that lasts in the AI era.

RESPOND · INTAKE CALLS · 24/7 SCREEN SPAM · ENDED LOOKUP AGENT BOOKED DEPOSIT TAKEN TO YOUR TEAM

Respond

Answers every call, day or night. Screens out spam, greets past customers by name, books the job or takes the deposit, and passes the calls that need a person to your team with the details.

Learn more
RETAIN · PIPELINE SOURCE HELD

Retain

Follows up on every new lead and open quote. Sends appointment reminders and job updates, asks for reviews, and answers every Google review.

Learn more
RESELL · CYCLE

Resell

Brings back past customers. Asks before a service is due, fills quiet weeks with offers that suit them, and asks happy customers for referrals. Consent checked first.

Learn more
ROUTE · DECISION LEAD PROFILE SCORE FIT INTAKE NURTURE ARCHIVE ONE PATH TAKEN

Route

Decides who gets each job, on rules you can read. Checks it before it’s booked, writes it into the software you already run, and sends each call to the right location.

Learn more
REPLAY · REVIEW COACHING · BY REP SAM LEE ANA KPI BOARD BOOKED REVENUE MISSED CALLS YOUR LIST · 1 MISSED

ReplayPlanned

Sales coaching and business analytics. Checks every recorded call against your own list and shows each rep the step they missed. Every KPI in one place, on dashboards: bookings, revenue, missed calls, rep scores.

Learn more
REIMAGINE · STRUCTURE

Reimagine

An AI workspace built around how your business runs. Your know-how written down, any past job found in your files, and routine paperwork run each morning. A person signs off before anything goes out.

Learn more

AI Concierge

Meet Luxie. She answers when your team can’t.

Luxie is the AI Concierge on every LuxArca system. She picks up, books the job, and passes the rest to your people. Here’s what she does that most AI receptionists don’t.

Luxie · AI Concierge

Answering in French “Bonjour, ici Luxie. Comment puis-je vous aider ?”

01 / 05

Speaks your callers’ language, in a voice you choose.

Luxie answers in English, French or Spanish, and in other languages your callers need. She can also take on Luxar’s voice, your mascot’s, or your receptionist’s, cloned with their written consent.

Usually
One language and a stock voice.
Luxie
Three languages and more, in the voice you pick.
Languages, and more
3+
House voices
2
Of your own
1

02 / 05

Spam stopped before anyone picks up.

Every number is checked before the call is answered. Robocalls and spoofed numbers end there. Sales calls are turned away politely and listed for you once a week. Suppliers on your list always get through.

Usually
Every call answered, the junk included.
Luxie
Junk ends before it rings. Suppliers still get through.
Checked before answering
Every
Sales list, a week
1

03 / 05

Hands over to your people, with the whole story.

When a call needs a person, it goes to one of yours, not a call centre you’ve never met. The brief reaches them before they pick up, so nobody asks the caller to start again.

Usually
Hard calls go to voicemail, or to strangers.
Luxie
Hard calls go to your team, already briefed.
Parts to every brief
4
Times the caller starts again
0

04 / 05

Takes the deposit on the call.

For a consultation fee, a deposit or a large order, Luxie texts a payment link while the caller is still on the line. The slot is held until it’s paid, then booked.

Usually
Booked now, paid later, if at all.
Luxie
Paid on the call, with the slot held.
Link, by text
1
Card numbers read aloud
0

05 / 05

After the call, she follows up too.

Luxie is the front desk of every LuxArca system. Add Retain and she follows up open quotes, sends reminders and asks for reviews. Add Resell and she brings past customers back. Same system, nothing new to learn.

Usually
A phone tool that stops at the phone.
Luxie
One system that goes as deep as you need.
Systems on one foundation
6
See how Respond works

The roadmap

From the first measurement to handover.

LuxArca Schematic

We write down how the business actually runs before anything is built.

KNOWLEDGE GAP ALIGNMENT SHEET 01 / 05
  • Knowledge extraction

    The workflows, rules of thumb and judgment calls that currently live in one person’s head, written down.

  • Gap analysis

    Where calls, leads and hours are being lost, and which of those a system should take on first.

  • AI alignment

    What we learned, turned into the scripts, rules and decision logic the system will follow.

Questions

What we get asked first.

Before you start

We’ve tried AI tools before. How is LuxArca different?

Most AI tools are sold, switched on, and left for you to run. We measure the calls, leads and customers you’re already losing first, build to those numbers, connect the system to the software you already use, and stay on to run it.

We go further into the operation only once the first system is working. Every call is recorded and transcribed, so you can check its work yourself instead of taking our word for it.

Does this replace our staff?

No. It takes the calls, follow-ups and reminders nobody has time for. Nobody hires a second receptionist to answer a phone that’s already ringing.

People keep the judgment. The systems answer, draft, route and remember. Anything that can’t be undone is decided by a person.

Where do we start?

With the Schematic. Before we build anything, we write down how the business actually runs and measure what it’s losing: calls missed by hour and day, leads that went cold, customers you haven’t heard from in a year. You get the numbers, and what each system would recover.

Then usually Respond, because missed calls are the easiest leak to measure. Retain and Resell follow once the calls are being answered. Route and Reimagine come after that, scoped to what the Schematic found.

Is this a bet on AI hype?

No. The work it does is plain: answering the phone, following up, booking, reminding. That work needs doing whether the hype holds or not.

What happens when AI models change?

The model is the part that changes fastest, so we don’t build around one. What we build is specific to you: your rules, your scripts, how you want a call handled. When a better model is worth moving to, we move you, and your rules come with it.

Cost

What does it cost?

Pricing is custom. It varies from project to project with which systems we set up and what they connect to. You get a quote before any work starts.

How it works

Will callers know they’re talking to an AI?

Yes. The agent says so at the start of every call. A caller who would rather speak to a person is passed to your team, or booked for a callback when you’re closed.

What if it gets something wrong?

It works inside rules you sign off: what it may say, what it must hand to a person, and when. Every call is recorded and transcribed, and you can listen to any of them. When something goes wrong, we find the call, show you the recording, and change the rule.

Do we have to change our software, or tie up our office?

No. It connects to what you already run: your CRM, your calendar, and your job, practice or POS software. Your team’s part is time with us during the Schematic, explaining how the work actually gets done. The building and connecting is ours.

Your information

Where is our information held, and who can see it?

Everything the systems handle is recorded: the calls, their transcripts, the details callers give, and every message sent in your name. It is held in the systems we run for you, not on your office computer. Your team and ours can see it. We don’t sell it or use it for anything else.

Any of it is exported to you when you ask: recordings, transcripts, your customer list, and the rules the system follows. If you leave, you get all of it, you switch the forwarding off yourself, and we support the handover for 30 days. That is a term in the contract, not a promise on a call.

Reimagine is held separately, in a workspace set up for your business.

What happens to our phone number?

Nothing. It’s your number. Calls forward to us when nobody picks up, and you can switch the forwarding off yourself.

What if LuxArca goes out of business?

How your system is set up is documented, and everything in it can be exported on request. Your calls forward to us only while you let them. You can switch the forwarding off yourself.

Find out what your business is missing.

Watch the system take a call, then we’ll show you where your calls and leads go today.

Book a demo