Work in progress Replay isn’t available yet, and this page is still being built. Details may change.

Replay · planned

Every call checked, every rep coached.

Every recorded call, checked against your own list of what a good call does. Every number in the business, on one page.

Your industry

Sets the examples across this page.

This week · the businessExample week

Calls answered and booked

AnsweredBookedFrom your phones and your scheduling softwareyour field service softwareyour CRMyour shop management systemyour case management systemyour CRMyour broker management systemyour practice management softwareyour POSyour POSyour booking softwareyour ERP

Steps met · by rep

Sam R.
Lee K.
Ana P.

Ring to paid

Every call
Real enquiries
Booked
Paid

Why calls didn’t book

PricePricePricePriceFeesFeesPriceFeeFully bookedOut of stockNo time that suitedPrice
No time that suitedNo time that suitedAlready has an agentNo bay that suitedNot an area you practiseBelow your minimumCover not availableNo capacity this monthToo far to deliverPricePriceLead time
Outside your areaOutside your areaNot ready to movePart not availableConflict foundNot a service you offerRenewed elsewhereNot a service you offerItem not availableNo delivery that suitedPatch test needed firstNot a process you run
Work you don’t doA job you don’t doOutside your areaWork you don’t doOutside your jurisdictionAlready has an advisorNot a risk you placeConflict foundPriceNot something you sellNot a service you offerVolume too low

Booked · by location

North branchNorth branchWestside officeMain St shopDowntown officeNorthside officeNorth officeNorth officeDowntownKing StQueen StPlant 1
South branchSouth branchDowntown officeAirport Rd shopWestside officeLakeshore officeSouth officeSouth officeEastsideMallUptownPlant 2
West branchEast branchLakeshore officeWestgate shopNorth officeDowntown officeMain St officeDowntown officeHarbourOutletHarbourPlant 3

Every call this week · checked against your list

Every stepMissed one

Sam R. · Quote visitWater heaterBuyer · condoTire swapCustody questionPension questionAuto, two driversPayroll setupDelivery · family mealPhone order · lampsCutShafts · rev CLee K. · Quote visitWater heaterBuyer · condoTire swapCustody questionPension questionAuto, two driversPayroll setupDelivery · family mealPhone order · lampsCutShafts · rev CAna P. · Quote visitWater heaterBuyer · condoTire swapCustody questionPension questionAuto, two driversPayroll setupDelivery · family mealPhone order · lampsCutShafts · rev C Checking 5 of 5 steps4 of 5 steps4 of 5 steps

0:04 Sam Thanks for calling, how can I help? Greeting
0:04 Sam Thanks for calling, how can I help? Greeting
0:04 Sam Thanks for calling, how can I help? Greeting
0:04 Sam Thanks for calling, how can I help? Greeting
0:04 Sam Thanks for calling, how can I help? Greeting
0:04 Sam Thanks for calling, how can I help? Greeting
0:04 Sam Thanks for calling, how can I help? Greeting
0:04 Sam Thanks for calling, how can I help? Greeting
0:04 Sam Thanks for calling, pickup or delivery? Greeting
0:04 Sam Thanks for calling, how can I help? Greeting
0:04 Sam Thanks for calling, how can I help? Greeting
0:04 Sam Thanks for calling, how can I help? Greeting
0:12 Caller Hi, I’d like someone to come out and quote a job.Our water heater’s leaking. Can someone come out?I’m looking to buy a condo downtown.I need my winter tires put on.I have a question about custody of my kids.I have a question about my pension.I need car insurance for me and my son.We need someone to set up our payroll.Delivery, please. A family meal for four.Do you have the floor lamp from your website?I’d like to book a cut and colour.We need a quote on a run of shafts.
0:38 Sam What does the job involve? Job details
0:38 Sam How old is the water heater? Unit age
0:38 Sam What’s your budget, and when are you hoping to move? Budget and timing
0:38 Sam Let’s get it in so we can see what it needs. Inspection first
0:38 Sam Tell me what’s happened. Heard the problem
0:38 Sam What are you hoping to get to, and by when? Goals first
0:38 Sam What do you need covered, and for how much? Cover confirmed
0:38 Sam Walk me through what needs doing. Work scoped
0:38 Sam What can I get you? Full order
0:38 Sam Let me check our other stores. Stock checked
0:38 Sam Have you had colour in the last six months? Colour history
0:38 Sam What volume do you expect a year? Annual volume
1:12 Sam Here’s what a visit like that usually costs. Price range
1:12 Sam Here’s what a replacement like that usually costs. Price range
1:12 Sam Three listings fit that. I’ll send them now. Listings sent
1:12 Sam Once we’ve looked, we’ll call you with the price. Price after
1:12 Sam Here’s how our fees work for a matter like this. Fees explained
1:12 Sam Here’s how we work with clients, and how we’re paid. How we work
1:12 Sam Here’s the quote for that cover. Quote given
1:12 Sam For that, here’s how the fee would be set. Fee agreed
1:12 Sam Tonight’s special is the halibut. Specials
1:12 Sam Here’s the price, with delivery. Price given
1:12 Sam That takes about two hours. Here’s the price. Time and price
1:12 Sam Is this to rev C of the drawing? Drawing revision
2:10 Sam I can have someone there Thursday morning. Time offered
2:10 Sam I can have a tech there Thursday morning. Time offered
2:10 Sam I can show you Elm St on Saturday at 11. Showing offered
2:10 Sam Can you drop it off Thursday at 8? Drop-off offered
2:10 Sam A lawyer can see you Tuesday at 2. Consult offered
2:10 Sam An advisor can meet you Wednesday at 10. Meeting offered
2:10 Sam I can put that in place today, or call you Friday. Bind or follow up
2:10 Sam We can start on the 3rd. Start date
2:10 Sam That’ll be ready at 18:30. Pickup time
2:10 Sam You can pick it up Saturday, or we deliver Monday. Pickup or delivery
2:10 Sam We have Saturday at 10. Time offered
2:10 Sam You’ll have the quote by Thursday. Quote date
2:19 Caller Great, that works.
2:58 Sam So that’s Thursday, 9 to 11, at 42 Elm St. Read-back
2:58 Sam So that’s 42 Elm St, Thursday, 9 to 11. Address check
2:58 Sam I’ve texted you the address and the time. Text confirm
2:58 Sam That’s the grey Civic, Thursday at 8. Car and time check
2:58 Sam I’ve emailed you the time and what to bring. Email confirm
2:58 Sam I’ve emailed you the time and what to bring. Email confirm
2:58 Sam I’ve emailed the quote and the next steps. Email confirm
2:58 Sam I’ve emailed you the engagement letter. Email confirm
2:58 Sam So that’s two burgers and a salad. Order read-back
2:58 Sam I’ve texted you the order. Text confirm
2:58 Sam I’ve texted you the time. Text confirm
2:58 Sam I’ve emailed you the RFQ number. Email confirm

0:05 Lee Thanks for calling, how can I help? Greeting
0:05 Lee Thanks for calling, how can I help? Greeting
0:05 Lee Thanks for calling, how can I help? Greeting
0:05 Lee Thanks for calling, how can I help? Greeting
0:05 Lee Thanks for calling, how can I help? Greeting
0:05 Lee Thanks for calling, how can I help? Greeting
0:05 Lee Thanks for calling, how can I help? Greeting
0:05 Lee Thanks for calling, how can I help? Greeting
0:05 Lee Thanks for calling, pickup or delivery? Greeting
0:05 Lee Thanks for calling, how can I help? Greeting
0:05 Lee Thanks for calling, how can I help? Greeting
0:05 Lee Thanks for calling, how can I help? Greeting
0:13 Caller Hi, I’d like someone to come out and quote a job.Our water heater’s leaking. Can someone come out?I’m looking to buy a condo downtown.I need my winter tires put on.I have a question about custody of my kids.I have a question about my pension.I need car insurance for me and my son.We need someone to set up our payroll.Delivery, please. A family meal for four.Do you have the floor lamp from your website?I’d like to book a cut and colour.We need a quote on a run of shafts.
— Lee Missed: ask what the job involves Job details
— Lee Missed: ask the age of the unit Unit age
— Lee Missed: ask budget and timing Budget and timing
— Lee Missed: book the inspection first Inspection first
— Lee Missed: hear the problem first Heard the problem
— Lee Missed: ask about goals first Goals first
— Lee Missed: confirm the cover needed Cover confirmed
— Lee Missed: scope the work first Work scoped
0:44 Lee What can I get you? Full order
— Lee Missed: check every store’s stock Stock checked
— Lee Missed: ask about past colour Colour history
— Lee Missed: ask the annual volume Annual volume
1:06 Lee Here’s what a visit like that usually costs. Price range
1:06 Lee Here’s what a replacement like that usually costs. Price range
1:06 Lee Three listings fit that. I’ll send them now. Listings sent
1:06 Lee Once we’ve looked, we’ll call you with the price. Price after
1:06 Lee Here’s how our fees work for a matter like this. Fees explained
1:06 Lee Here’s how we work with clients, and how we’re paid. How we work
1:06 Lee Here’s the quote for that cover. Quote given
1:06 Lee For that, here’s how the fee would be set. Fee agreed
1:06 Lee Tonight’s special is the halibut. Specials
1:06 Lee Here’s the price, with delivery. Price given
1:06 Lee That takes about two hours. Here’s the price. Time and price
1:06 Lee Is this to rev C of the drawing? Drawing revision
2:00 Lee I can have someone there Thursday morning. Time offered
2:00 Lee I can have a tech there Thursday morning. Time offered
2:00 Lee I can show you Elm St on Saturday at 11. Showing offered
2:00 Lee Can you drop it off Thursday at 8? Drop-off offered
2:00 Lee A lawyer can see you Tuesday at 2. Consult offered
2:00 Lee An advisor can meet you Wednesday at 10. Meeting offered
2:00 Lee I can put that in place today, or call you Friday. Bind or follow up
2:00 Lee We can start on the 3rd. Start date
2:00 Lee That’ll be ready at 18:30. Pickup time
2:00 Lee You can pick it up Saturday, or we deliver Monday. Pickup or delivery
2:00 Lee We have Saturday at 10. Time offered
2:00 Lee You’ll have the quote by Thursday. Quote date
2:09 Caller Great, that works.
2:44 Lee So that’s Thursday, 9 to 11, at 42 Elm St. Read-back
2:44 Lee So that’s 42 Elm St, Thursday, 9 to 11. Address check
2:44 Lee I’ve texted you the address and the time. Text confirm
2:44 Lee That’s the grey Civic, Thursday at 8. Car and time check
2:44 Lee I’ve emailed you the time and what to bring. Email confirm
2:44 Lee I’ve emailed you the time and what to bring. Email confirm
2:44 Lee I’ve emailed the quote and the next steps. Email confirm
2:44 Lee I’ve emailed you the engagement letter. Email confirm
— Lee Missed: read the order back Order read-back
2:44 Lee I’ve texted you the order. Text confirm
2:44 Lee I’ve texted you the time. Text confirm
2:44 Lee I’ve emailed you the RFQ number. Email confirm

0:03 Ana Thanks for calling, how can I help? Greeting
0:03 Ana Thanks for calling, how can I help? Greeting
0:03 Ana Thanks for calling, how can I help? Greeting
0:03 Ana Thanks for calling, how can I help? Greeting
0:03 Ana Thanks for calling, how can I help? Greeting
0:03 Ana Thanks for calling, how can I help? Greeting
0:03 Ana Thanks for calling, how can I help? Greeting
0:03 Ana Thanks for calling, how can I help? Greeting
0:03 Ana Thanks for calling, pickup or delivery? Greeting
0:03 Ana Thanks for calling, how can I help? Greeting
0:03 Ana Thanks for calling, how can I help? Greeting
0:03 Ana Thanks for calling, how can I help? Greeting
0:11 Caller Hi, I’d like someone to come out and quote a job.Our water heater’s leaking. Can someone come out?I’m looking to buy a condo downtown.I need my winter tires put on.I have a question about custody of my kids.I have a question about my pension.I need car insurance for me and my son.We need someone to set up our payroll.Delivery, please. A family meal for four.Do you have the floor lamp from your website?I’d like to book a cut and colour.We need a quote on a run of shafts.
0:41 Ana What does the job involve? Job details
0:41 Ana How old is the water heater? Unit age
0:41 Ana What’s your budget, and when are you hoping to move? Budget and timing
0:41 Ana Let’s get it in so we can see what it needs. Inspection first
0:41 Ana Tell me what’s happened. Heard the problem
0:41 Ana What are you hoping to get to, and by when? Goals first
0:41 Ana What do you need covered, and for how much? Cover confirmed
0:41 Ana Walk me through what needs doing. Work scoped
0:41 Ana What can I get you? Full order
0:41 Ana Let me check our other stores. Stock checked
0:41 Ana Have you had colour in the last six months? Colour history
0:41 Ana What volume do you expect a year? Annual volume
1:20 Ana Here’s what a visit like that usually costs. Price range
1:20 Ana Here’s what a replacement like that usually costs. Price range
1:20 Ana Three listings fit that. I’ll send them now. Listings sent
1:20 Ana Once we’ve looked, we’ll call you with the price. Price after
1:20 Ana Here’s how our fees work for a matter like this. Fees explained
1:20 Ana Here’s how we work with clients, and how we’re paid. How we work
1:20 Ana Here’s the quote for that cover. Quote given
1:20 Ana For that, here’s how the fee would be set. Fee agreed
— Ana Missed: mention the specials Specials
1:20 Ana Here’s the price, with delivery. Price given
1:20 Ana That takes about two hours. Here’s the price. Time and price
1:20 Ana Is this to rev C of the drawing? Drawing revision
2:08 Ana I can have someone there Thursday morning. Time offered
2:08 Ana I can have a tech there Thursday morning. Time offered
2:08 Ana I can show you Elm St on Saturday at 11. Showing offered
2:08 Ana Can you drop it off Thursday at 8? Drop-off offered
2:08 Ana A lawyer can see you Tuesday at 2. Consult offered
2:08 Ana An advisor can meet you Wednesday at 10. Meeting offered
2:08 Ana I can put that in place today, or call you Friday. Bind or follow up
2:08 Ana We can start on the 3rd. Start date
2:08 Ana That’ll be ready at 18:30. Pickup time
2:08 Ana You can pick it up Saturday, or we deliver Monday. Pickup or delivery
2:08 Ana We have Saturday at 10. Time offered
2:08 Ana You’ll have the quote by Thursday. Quote date
2:17 Caller Great, that works.
— Ana Missed: read the booking back Read-back
— Ana Missed: read the address back Address check
— Ana Missed: confirm by text Text confirm
— Ana Missed: confirm the car and the time Car and time check
— Ana Missed: confirm by email Email confirm
— Ana Missed: confirm by email Email confirm
— Ana Missed: confirm by email Email confirm
— Ana Missed: confirm by email Email confirm
2:38 Ana So that’s two burgers and a salad. Order read-back
— Ana Missed: confirm by text Text confirm
— Ana Missed: confirm by text Text confirm
— Ana Missed: confirm by email Email confirm

What the check found

See Route Book a demo

Coaching

Yesterday’s calls are already checked. Every one, against your list.

Yesterday · 5 calls Checking overnight All checked

Sam R. 2 calls Not checked Every step
Lee K. 2 calls Not checked Missed S2 · twiceMissed S2 · twiceMissed S2 · twiceMissed S2 · twiceMissed S2 · twiceMissed S2 · twiceMissed S2 · twiceMissed S2 · twiceMissed S5 · twiceMissed S2 · twiceMissed S2 · twiceMissed S2 · twice
Ana P. 1 call Not checked Missed S5Missed S5Missed S5Missed S5Missed S5Missed S5Missed S5Missed S5Missed S3Missed S5Missed S5Missed S5

The light crosses yesterday once. Each call it passes is checked against your list. 08:10 · Sam R. · Site visit: every step 08:10 · Sam R. · Leak under the sink: every step 08:10 · Sam R. · Buyer · 3-bed house: every step 08:10 · Sam R. · Front brakes: every step 08:10 · Sam R. · Separation: every step 08:10 · Sam R. · Retirement plan: every step 08:10 · Sam R. · Home quote: every step 08:10 · Sam R. · Monthly bookkeeping: every step 11:10 · Sam R. · Pickup · 2 burgers: every step 10:10 · Sam R. · Online order · pickup: every step 08:10 · Sam R. · Cut and style: every step 08:10 · Sam R. · 500 brackets: every step 09:40 · Lee K. · Quote visit: missed “ask what the job involves” 09:40 · Lee K. · Water heater: missed “ask the age of the unit” 09:40 · Lee K. · Buyer · condo: missed “ask budget and timing” 09:40 · Lee K. · Tire swap: missed “book the inspection first” 09:40 · Lee K. · Custody question: missed “hear the problem first” 09:40 · Lee K. · Pension question: missed “ask about goals first” 09:40 · Lee K. · Auto, two drivers: missed “confirm the cover needed” 09:40 · Lee K. · Payroll setup: missed “scope the work first” 12:40 · Lee K. · Delivery · family meal: missed “read the order back” 11:20 · Lee K. · Phone order · lamps: missed “check every store’s stock” 09:40 · Lee K. · Cut: missed “ask about past colour” 09:40 · Lee K. · Shafts · rev C: missed “ask the annual volume” 11:05 · Ana P. · Urgent repair: missed “read the booking back” 11:05 · Ana P. · No heat: missed “read the address back” 11:05 · Ana P. · Showing today · Elm St: missed “confirm by text” 11:05 · Ana P. · Check engine light: missed “confirm the car and the time” 11:05 · Ana P. · Arrested last night: missed “confirm by email” 11:05 · Ana P. · Renewal due Friday: missed “confirm by email” 11:05 · Ana P. · Claim · shop flooded: missed “confirm by email” 11:05 · Ana P. · Letter from the tax office: missed “confirm by email” 14:05 · Ana P. · Catering for 40: missed “mention the specials” 12:30 · Ana P. · Same-day delivery · sofa: missed “confirm by text” 11:05 · Ana P. · Colour correction: missed “confirm by text” 11:05 · Ana P. · Weld repair · by Friday: missed “confirm by email” 13:30 · Sam R. · Follow-up visit: every step 13:30 · Sam R. · Blocked drain: every step 13:30 · Sam R. · Buyer · first home: every step 13:30 · Sam R. · Rear brakes: every step 13:30 · Sam R. · Divorce: every step 13:30 · Sam R. · Education savings: every step 13:30 · Sam R. · Renters policy: every step 13:30 · Sam R. · Year-end accounts: every step 16:30 · Sam R. · Pickup · 3 burgers: every step 14:25 · Sam R. · Phone order · gift sets: every step 13:30 · Sam R. · Blow-dry: every step 13:30 · Sam R. · Prototype run: every step 15:55 · Lee K. · Specialist visit: missed “ask what the job involves” 15:55 · Lee K. · Furnace tune-up: missed “ask the age of the unit” 15:55 · Lee K. · Valuation · Oak Ave: missed “ask budget and timing” 15:55 · Lee K. · Electrical fault: missed “book the inspection first” 15:55 · Lee K. · Impaired-driving charge: missed “hear the problem first” 15:55 · Lee K. · First mortgage: missed “ask about goals first” 15:55 · Lee K. · Business liability: missed “confirm the cover needed” 15:55 · Lee K. · Personal tax return: missed “scope the work first” 18:55 · Lee K. · Pickup · 2 pizzas: missed “read the order back” 16:20 · Lee K. · Patio set · pickup: missed “check every store’s stock” 15:55 · Lee K. · Highlights: missed “ask about past colour” 15:55 · Lee K. · Welded frames: missed “ask the annual volume”

3 calls go into this week’s coaching notes

Practice calls · Lee K. Practising Step met · 3 in a row

The practice caller · Asks the price firstAsks the price firstWants listings nowAsks the price firstAsks the fee firstAsks for a product firstWants the cheapest quoteAsks the fee firstIn a hurrySaw it sold out onlineWants to book straight awayAsks the price first

“How much do you charge to come out?”“Roughly what does a new water heater cost?”“Can you just send me what you’ve got downtown?”“How much for front brakes on a Civic?”“What do you charge for a divorce?”“Which of your funds should my savings go in?”“What’s your cheapest home insurance?”“What do you charge for monthly bookkeeping?”“Two burgers, one no onions, and a salad. I’m in a rush.”“Your website says the brass lamp is sold out. Is it?”“Can I book a full colour for Saturday?”“What would 500 brackets cost?”

Lee K. Working on: ask what the job involvesWorking on: ask the age of the unitWorking on: ask budget and timingWorking on: book the inspection firstWorking on: hear the problem firstWorking on: ask about goals firstWorking on: confirm the cover neededWorking on: scope the work firstWorking on: read the order backWorking on: check every store’s stockWorking on: ask about past colourWorking on: ask the annual volume

Lee K. practises the step from this week’s coaching note. Each try is checked against your list. Try 1 · gives a price before asking about the job Try 1 · quotes before asking how old the unit is Try 1 · sends listings before asking the budget Try 1 · gives a price before the inspection Try 1 · explains fees before hearing the problem Try 1 · talks about products before goals Try 1 · quotes a premium before checking the cover needed Try 1 · agrees a fee before scoping the work Try 1 · doesn’t read the order back Try 1 · says no before checking the other stores Try 1 · books colour without asking about past treatments Try 1 · quotes without asking the annual volume Try 2 · gives a price before asking about the job Try 2 · quotes before asking how old the unit is Try 2 · sends listings before asking the budget Try 2 · gives a price before the inspection Try 2 · explains fees before hearing the problem Try 2 · talks about products before goals Try 2 · quotes a premium before checking the cover needed Try 2 · agrees a fee before scoping the work Try 2 · doesn’t read the order back Try 2 · says no before checking the other stores Try 2 · books colour without asking about past treatments Try 2 · quotes without asking the annual volume Try 3 · every step, including “ask what the job involves” Try 3 · every step, including “ask the age of the unit” Try 3 · every step, including “ask budget and timing” Try 3 · every step, including “book the inspection first” Try 3 · every step, including “hear the problem first” Try 3 · every step, including “ask about goals first” Try 3 · every step, including “confirm the cover needed” Try 3 · every step, including “scope the work first” Try 3 · every step, including “read the order back” Try 3 · every step, including “check every store’s stock” Try 3 · every step, including “ask about past colour” Try 3 · every step, including “ask the annual volume” Try 4 · every step, including “ask what the job involves” Try 4 · every step, including “ask the age of the unit” Try 4 · every step, including “ask budget and timing” Try 4 · every step, including “book the inspection first” Try 4 · every step, including “hear the problem first” Try 4 · every step, including “ask about goals first” Try 4 · every step, including “confirm the cover needed” Try 4 · every step, including “scope the work first” Try 4 · every step, including “read the order back” Try 4 · every step, including “check every store’s stock” Try 4 · every step, including “ask about past colour” Try 4 · every step, including “ask the annual volume” Try 5 · every step, including “ask what the job involves” Try 5 · every step, including “ask the age of the unit” Try 5 · every step, including “ask budget and timing” Try 5 · every step, including “book the inspection first” Try 5 · every step, including “hear the problem first” Try 5 · every step, including “ask about goals first” Try 5 · every step, including “confirm the cover needed” Try 5 · every step, including “scope the work first” Try 5 · every step, including “read the order back” Try 5 · every step, including “check every store’s stock” Try 5 · every step, including “ask about past colour” Try 5 · every step, including “ask the annual volume”

Next week’s real calls show whether it stuck

Business analytics · planned

Every number, every location, every lost call.

Also included

The same list for people and the agent.

It is set up for each team, so what it covers is set in the scope.

Checks the agent too.
Respond’s calls are checked against the same list as your people’s, so you see both side by side.
Your list, edited any time.
We write it with you during the build. Change a step, and the next call is checked against the new one.
A person decides.
It points out what to coach. Your manager decides what to say, and what becomes a rule.
Practice before the first real call.
New hires practise with the AI caller, against your list, before they answer for real.
See who’s practising.
Managers see who practised this week and on what, so practice doesn’t depend on who turns up.
Priced per project.
Pricing is custom and varies from project to project. You get a quote before any work starts.
Head office and each location.
Head office sees every location side by side; each location sees its own numbers. Who sees what is set in the scope.
Export any of it.
Any table downloads as a spreadsheet, or goes into the reporting tools you already use.
The week, by email.
The week’s numbers and what changed, in plain words, for owners who won’t log in to look.

Questions

What owners ask about Replay.

Is it available now?

Not yet. It’s planned, and it starts once your team’s calls are recorded.

Do we need Route first?

It uses the same connections to your phones and your software that Route sets up, so it sits on top of Route.

What does it cost?

Pricing is custom and varies from project to project. You get a quote before any work starts.

Do my people know their calls are checked?

Yes. We set it up with your team, not behind them, and callers are told calls are recorded.

Which calls can my team practise?

The ones they find hard: a new enquiry, a price objection, a caller comparing quotes, an upset customer, chasing a quote. We set up the practice callers with you, from your own calls.

Is the practice caller a real customer?

No. It’s an AI caller built from the kinds of calls your team takes. No customer’s name or details are used in practice.

Who sees the scores?

Each rep sees their own calls and notes. Managers see the team.

Where do the numbers come from?

From the calls themselves and the software you already run. Each number says which, and opens the calls behind it. Nothing is typed in by hand.

Does it check the agent’s calls too?

Yes. Respond’s calls are checked against the same list, so a step the agent skips shows up the same way a person’s would.

Which phone systems does it work with?

It needs recordings of your calls, from your phone system or by moving your numbers onto ours.

What comes next

The fifth floor, between the operation and the workspace.

Route sets who goes where. Replay shows how the people doing it are getting on. Above it is Reimagine: your whole team working alongside agents on the work nobody has written down.

Book a demo See Route

Every call checked, every rep coached.