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Respond · answering and booking

Every call answered, day or night.

Respond picks up the calls your team can’t, stops the spam, and books it, sends it to whoever’s on call, or hands it to your people with the whole story.

Sets the examples across this page.

Luxor AI Concierge

“Good evening, this is Luxie from LuxArca. How can I help?”“Bonsoir, ici Luxor de LuxArca. Comment puis-je vous aider ?”“Buenas noches, habla [su recepcionista] de LuxArca. ¿En qué le puedo ayudar?”“Good evening, this is Luxie from LuxArca. How can I help?”“Good evening, this is Luxie from LuxArca. Is this about a repair, a quote or a service visit?”“Bonsoir, ici Luxor de LuxArca. C’est pour une réparation, un devis ou un entretien ?”“Buenas noches, habla [su recepcionista] de LuxArca. ¿Es por una reparación, un presupuesto o un mantenimiento?”“Good evening, this is Luxie from LuxArca. Is this about a repair, a quote or a service visit?”“Good evening, this is Luxie from LuxArca. Are you looking to buy, sell or rent?”“Bonsoir, ici Luxor de LuxArca. Vous souhaitez acheter, vendre ou louer ?”“Buenas noches, habla [su recepcionista] de LuxArca. ¿Busca comprar, vender o alquilar?”“Good evening, this is Luxie from LuxArca. Are you looking to buy, sell or rent?”“Good evening, this is Luxie from LuxArca. Are you booking a service, or checking on your car?”“Bonsoir, ici Luxor de LuxArca. C’est pour un rendez-vous d’entretien, ou pour des nouvelles de votre véhicule ?”“Buenas noches, habla [su recepcionista] de LuxArca. ¿Quiere reservar un servicio, o saber cómo va su vehículo?”“Good evening, this is Luxie from LuxArca. Are you booking a service, or checking on your car?”“Good evening, this is Luxie from LuxArca. Are you a new client, or calling about an existing matter?”“Bonsoir, ici Luxor de LuxArca. Êtes-vous un nouveau client, ou appelez-vous au sujet d’un dossier en cours ?”“Buenas noches, habla [su recepcionista] de LuxArca. ¿Es usted un cliente nuevo, o llama por un asunto en curso?”“Good evening, this is Luxie from LuxArca. Are you a new client, or calling about an existing matter?”“Good evening, this is Luxie from LuxArca. Are you an existing client, or getting in touch for the first time?”“Bonsoir, ici Luxor de LuxArca. Êtes-vous déjà client, ou est-ce un premier contact ?”“Buenas noches, habla [su recepcionista] de LuxArca. ¿Ya es cliente, o es su primera consulta?”“Good evening, this is Luxie from LuxArca. Are you an existing client, or getting in touch for the first time?”“Good evening, this is Luxie from LuxArca. Is this about a claim, a quote or a change to your policy?”“Bonsoir, ici Luxor de LuxArca. C’est pour une réclamation, une soumission ou une modification de police ?”“Buenas noches, habla [su recepcionista] de LuxArca. ¿Es por un siniestro, una cotización o un cambio en su póliza?”“Good evening, this is Luxie from LuxArca. Is this about a claim, a quote or a change to your policy?”“Good evening, this is Luxie from LuxArca. Are you a new client, or calling about work we’re doing for you?”“Bonsoir, ici Luxor de LuxArca. Êtes-vous un nouveau client, ou appelez-vous au sujet d’un mandat en cours ?”“Buenas noches, habla [su recepcionista] de LuxArca. ¿Es usted un cliente nuevo, o llama por un trabajo en curso?”“Good evening, this is Luxie from LuxArca. Are you a new client, or calling about work we’re doing for you?”“Good evening, this is Luxie from LuxArca. Is this for a table, an order or catering?”“Bonsoir, ici Luxor de LuxArca. C’est pour une table, une commande ou un traiteur ?”“Buenas noches, habla [su recepcionista] de LuxArca. ¿Es para una mesa, un pedido o un catering?”“Good evening, this is Luxie from LuxArca. Is this for a table, an order or catering?”“Good evening, this is Luxie from LuxArca. Are you looking for something in stock, or checking on an order?”“Bonsoir, ici Luxor de LuxArca. Vous cherchez un article en stock, ou des nouvelles d’une commande ?”“Buenas noches, habla [su recepcionista] de LuxArca. ¿Busca un artículo en existencia, o quiere saber de un pedido?”“Good evening, this is Luxie from LuxArca. Are you looking for something in stock, or checking on an order?”“Good evening, this is Luxie from LuxArca. Would you like to book an appointment?”“Bonsoir, ici Luxor de LuxArca. Souhaitez-vous prendre rendez-vous ?”“Buenas noches, habla [su recepcionista] de LuxArca. ¿Desea reservar una cita?”“Good evening, this is Luxie from LuxArca. Would you like to book an appointment?”“Good evening, this is Luxie from LuxArca. Are you sending a new RFQ, or checking on an order?”“Bonsoir, ici Luxor de LuxArca. C’est pour une nouvelle demande de prix, ou le suivi d’une commande ?”“Buenas noches, habla [su recepcionista] de LuxArca. ¿Envía una nueva solicitud de cotización, o consulta un pedido?”“Good evening, this is Luxie from LuxArca. Are you sending a new RFQ, or checking on an order?”

 Luxie AI Concierge
Your own Cloned with consent, or your mascot
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After-hours coverage

When your office closes, Respond keeps answering.

Every call after hours is answered, screened and sorted. In the morning you see what came in and what happened to each one.

Coverage
24/7
Phone menus
0
Ways a call ends
3
Tonight Answering
  1. 18:47 Dee K.Urgent, needs someone tonightBurst pipe in the basementTenant, no heat in the unitBroken down on the highwayArrested tonight, needs a lawyerContribution deadline tomorrowCar accident, reporting a claimFiling deadline tomorrowComplaint about a deliveryWrong item deliveredReaction after a treatmentLine down, needs a part tonight Answering To on-callTo on-call techTo on-callTo the tow lineTo on-call lawyerTo on-call advisorClaim taken, broker pagedTo on-call partnerTo the managerTo the managerTo on-callTo on-call engineer
  2. 19:30 New callerWants a quoteQuote for a bathroom refitBuyer, wants a showingBrakes grinding, wants a checkNew matter: a car accidentNew enquiry: a mortgageNew quote: home insuranceNew client: year-end accountsTable for 6, SaturdayDo you have it in stock?Cut and colour, SaturdayNew RFQ: 500 brackets Answering Booked Thu 10:00Estimate Thu 10:00Showing Thu 10:00Booked Thu 08:00Consult Thu 10:00Meeting Thu 10:00Broker call Thu 10:00Discovery Thu 10:00Booked Sat 19:00Held for pickupBooked Sat 10:00RFQ logged
  3. 20:05 RobocallRecorded messageRecorded messageRecorded messageRecorded messageRecorded messageRecorded messageRecorded messageRecorded messageRecorded messageRecorded messageRecorded messageRecorded message Answering BlockedBlockedBlockedBlockedBlockedBlockedBlockedBlockedBlockedBlockedBlockedBlocked
  4. 21:18 Sam R.Wants to rebookWater heater leakingSeller, wants a valuationIs my car ready?Existing client, case updateClient, document questionAdding a driver to the policyClient, sending documentsPickup orderWhere is my order?Running lateOrder status check Answering Booked Fri 08:00Booked Fri 08:00Booked Fri 09:00Ready, pickup by 18:00Paralegal, 08:00Assistant, 09:00Change loggedManager, 09:00Order sent to POSOut for deliveryMoved to 11:30Ships Friday
  5. 22:40 New callerWants to talk about priceWants a price on a new furnaceAsking about commissionWants a price on new tiresAsking about feesAsking about feesAsking what’s coveredAsking about feesCatering for 40 peopleWants a bulk discountAsking about packagesAsking about lead times On the line Your team, 08:00Your team, 08:00Your team, 08:00Your team, 08:00Your team, 08:00Your team, 08:00Your team, 08:00Your team, 08:00Your team, 08:00Your team, 08:00Your team, 08:00Your team, 08:00

Natural conversation

No voicemail, no phone menu, no hold music.

When your team can’t pick up, the caller doesn’t hear a beep or “press 1”. They hear Luxie, who asks what they need and books it in one conversation.

Buttons to press
0
Voicemails to check
0
Conversation, start to booked
1
Without Respond 00:00 Hung up · 00:19
  1. Ringing, nobody free
  2. “Leave a message after the tone.”
  3. Hung up · 00:19Called the next business
With Respond 00:00
  1. Good evening, this is Luxie with [your business][your business][your brokerage][your shop][your firm][your firm][your brokerage][your firm][your restaurant][your store][your studio][your company]. How can I help?
  2. I’d like to get a quote.My furnace has stopped working.I saw the listing on Elm Street. Can I see it?My brakes are grinding. Can you look at them?I was in a car accident and need some advice.I’m looking for help planning for retirement.I need a quote for home insurance.I need help with my company’s year-end accounts.Can I book a table for four on Saturday?Do you have the large size in stock?Can I book a cut and colour on Saturday?I need a quote on 500 machined brackets.
  4. I can book you in for Thursday at ten. Does that work?A technician can come Thursday at ten. Shall I book it?I can book you a showing on Thursday at ten. Does that work?I can book it in for Thursday at eight. Will you drop it off or wait?I can book you a consultation with a lawyer on Thursday at ten. Does that work?I can book a first meeting with an advisor on Thursday at ten. Does that work?I’ll take the details now, and a broker can call you Thursday at ten. Does that work?I can book a discovery call with a partner on Thursday at ten. Does that work?I have seven o’clock on Saturday. Shall I book it?There are two on the shelf. Shall I hold one for you until tomorrow?Dana has ten o’clock on Saturday. Shall I book it?I’ll take the spec now and text you a link for the drawing. Does that work?
  5. Yes, please.
Booked · Thursday 10:00Service call · Thursday 10:00Showing · Thursday 10:00Drop-off · Thursday 08:00Consultation · Thursday 10:00First meeting · Thursday 10:00Broker call · Thursday 10:00Discovery call · Thursday 10:00Table for 4 · Saturday 19:00Held for pickup · tomorrowCut and colour · Saturday 10:00RFQ logged · drawing received

Spam protection

Spam stopped before anyone picks up.

Every number is checked before the call is answered. Robocalls and spoofed numbers end there. Sales calls are turned away politely and listed for you once a week. Suppliers on your list always get through.

Ways a call is sorted
4
Sales list, a week
1
Checked before answering
Every
Incoming Screening
  1. (•••) •••-2210 No caller ID · recorded message Checking Ended
  2. (•••) •••-0147 Sam R. · past customerSam R. · past customerSam R. · past clientSam R. · past customerSam R. · existing clientSam R. · existing clientSam R. · existing clientSam R. · existing clientSam R. · regular guestSam R. · regular customerSam R. · regular clientSam R. · existing customer Checking To Luxie
  3. (•••) •••-8830 “Your Google listing” · sales call Checking Weekly list
  4. (•••) •••-5521 Your supplier · on your listSupply house · on your listLender partner · on your listParts supplier · on your listCourt registry · on your listCustodian · on your listInsurer partner · on your listYour bank contact · on your listProduce supplier · on your listYour distributor · on your listProduct supplier · on your listMaterial supplier · on your list Checking Put through
Ended
0 1
Weekly list
0 1
Put through
0 1
To Luxie
0 1

Customer recognition

Knows who’s calling before they speak.

The number is looked up in your software while it rings. A past customer is greeted by name, and the agent already knows their history, anything still open, and how they like to be reached.

Details before hello
5
Questions asked twice
0
(•••) •••-0147Incoming call Identifying… Known caller
  1. CustomerCustomerClientCustomerClientClientClientClientGuestCustomerClientCustomer Sam R.Sam R.Sam R.Sam R.Sam R.Sam R.Sam R.Sam R.Sam R.Sam R.Sam R.Sam R. On fileOn fileOn fileOn fileExistingExistingExistingExistingRegularRegularRegularExisting
  2. Last visitLast jobLooking forVehicleMatterAdvisorPoliciesEngagementLast visitLast purchaseLast visitLast order MarchFurnace repair · March2-bed condo, downtown2019 sedanLease disputeDanaHome and autoYear-end accountsMarch, table for 2MarchMarch, cut and colourBrackets · March
  3. Open quoteOpen estimatePre-approvalLast serviceStatusLast reviewRenewalDeadlineNoteSpecial orderPatch testOpen RFQ Sent in MarchWater softenerYes, MarchOil change · MarchWaiting on documentsMarchDue in May30 JuneNut allergyArriving FridayDue before colourRevision B OpenOpenReadyOpenSoonOpenFlaggedOpenCheckOpen
  4. PrefersAddressAgentOpen estimateParalegalOpen itemBrokerManagerPrefersPrefersPrefersEngineer Text, morningsElm StreetDanaRear brakesDanaTransfer formsDanaDanaWindow tablePickup in storeDanaDana OpenWaiting
  5. AccountPlanClient sinceCustomer sinceClient sinceClient sinceClient sinceClient sinceGuest sinceCustomer sinceClient sinceCustomer since Customer since 2022Annual maintenance2022202220222022202220222022202220222022 ActiveActiveActiveActiveActiveActiveActiveActiveLoyaltyLoyaltyActiveActive
Brief ready · before hello

Call notes

See why the agent did what it did.

After every call you get a record: what happened, what the agent decided, and the rule behind each decision. Change a rule, and the next call follows it.

Decisions without a reason
0
Record, every call
1
Call record · Ana P. 19:42 · 1:061:081:041:031:141:092:121:071:021:011:051:48

Summary New caller wanting a first appointment. Booked, with a deposit.New caller with no heat. Service call booked, with a call-out deposit.New buyer for the Elm Street listing. Qualified, and a showing booked.New customer with grinding brakes. Drop-off booked, with a diagnostic fee.New caller after a car accident. Conflict check clear; consultation booked and paid.New enquiry about retirement planning. First meeting booked with an advisor.Claim reported after a car accident. Taken down in full and sent to the broker.New client needing year-end accounts. Discovery call booked with a partner.Party of 8 for Saturday. Shellfish allergy noted; booked with a deposit.Caller wanted an item that’s out of stock. Special order taken, with a deposit.New client wanting a colour. Patch test booked first, then the appointment, with a deposit.New RFQ for machined brackets. Spec taken, drawing received, sent to an estimator.

  1. 00:0100:0100:0100:0100:0100:0100:0100:0100:0100:0100:0100:01 Number checked, not spamNumber checked, not spamNumber checked, not spamNumber checked, not spamNumber checked, not spamNumber checked, not spamNumber checked, not spamNumber checked, not spamNumber checked, not spamNumber checked, not spamNumber checked, not spamNumber checked, not spam Your rule: Screen every callScreen every callScreen every callScreen every callScreen every callScreen every callScreen every callScreen every callScreen every callScreen every callScreen every callScreen every call
  2. 00:0900:1200:1300:1000:1500:1400:1200:1200:1100:1000:1100:15 New caller, record createdNo heat, not an emergencyBuyer, pre-approvedYear, make and model takenConflict check, no matchNew prospect, record createdClaim, first notice of lossNew client, record createdParty of 8Stock checked, none on the shelfFirst colour, patch test neededPart, material and quantity taken Your rule: Every caller gets a recordGas smells and floods go to on-callAsk about pre-approval firstEvery booking needs the vehicleCheck every new name firstEvery caller gets a recordClaims go to the top of the queueEvery caller gets a recordLarge parties need a depositCheck stock before promisingColour needs a patch test firstEvery RFQ needs the full spec
  3. 00:2400:2600:2900:2400:3100:3000:4800:2800:2700:2400:2700:42 Not urgentInside your service areaBudget and area fit the listingSafe to drive inPersonal injury, a practice you takeRetirement planning, a service you offerDate, place and other driver takenYear-end accounts, work you takeShellfish allergy, notedSpecial order, arrives FridayPatch test booked, ThursdayDue date taken Your rule: The next open slot is fineBook inside your area onlyBook showings that fit onlyUnsafe to drive goes to the tow lineBook your practice areas onlyBook your services onlyTake every claim down in fullBook your services onlyAllergies go on the bookingOffer a special order when outPatch tests come before the colourEvery RFQ needs a due date
  4. 00:4800:4900:4500:4400:5200:5001:3000:4700:4600:4300:4501:10 Deposit link sentCall-out deposit link sentShowing on the listing agent’s calendarDiagnostic fee link sentConsultation fee link sentNo product talk on the callNothing said about what’s coveredSize and deadline takenDeposit link sentDeposit link sentDeposit link sentUpload link sent, drawing received Your rule: First visits pay a depositNew customers pay a call-out depositBook on the agent’s calendarNew customers pay a diagnostic feeConsultations are paid upfrontRecommendations come from a licensed advisorCoverage answers come from a licensed brokerEvery new job needs a scope and a dateParties of 8 or more pay a depositSpecial orders pay a depositFirst visits pay a depositGet the drawing before quoting
  5. 01:0601:0801:0401:0301:1401:0902:1201:0701:0201:0101:0501:48 Booked, Thursday 10:00Service call, Thursday 10:00Confirmation sent by textDrop-off, Thursday 08:00Consultation, Thursday 10:00First meeting, Thursday 10:00Sent to Dana, with the notesDiscovery call, Thursday 10:00Booked, Saturday 19:00Note sent to the floorColour, Saturday 10:00Sent to an estimator Your rule: Book open slots onlyBook open slots onlyConfirm every showingBook open bays onlyNo advice on the call; a lawyer gives itBook open slots onlyClaims go to the client’s brokerBook on the partner’s calendarBook open tables onlyTell the floor about every orderBook the right person and lengthRFQs go to estimating
Booked · deposit paidService call booked · deposit paidShowing booked · Thursday 10:00Drop-off booked · fee paidConsultation booked · fee paidFirst meeting bookedClaim logged · broker notifiedDiscovery call bookedTable for 8 booked · deposit paidSpecial order taken · deposit paidBooked · deposit paidRFQ logged · drawing attached

Human in the loop

Hands over to your people, with the whole story.

When a call needs a person, it goes to one of yours, not a call centre you’ve never met. The brief reaches them before they pick up, so nobody asks the caller to start again. Your team stays small and takes only the calls that need it.

Parts to every brief
4
Times the caller starts again
0
Luxie · Sam R. 00:14
  1. Roughly how much would that cost?Roughly how much is a new water heater?Would the seller take a lower offer?Is it worth fixing, or should I replace the car?Can a lawyer tell me if I have a case?Should I move my savings into something safer?Will my policy cover the rental car?Can you tell me what my fees will be?Can you do a gluten-free menu for 40 people?Can you price-match what I saw online?Can you fix a colour another salon did?Can you hold a tolerance of five microns?
  3. That depends on what’s involved. Let me get Dana from the office.That depends on the model and the install. Let me get Dana from the office.That’s one for your agent. Let me get Dana.That’s one for an advisor. Let me get Dana at the counter.That’s one for a lawyer. Let me get Dana, our paralegal.That’s one for a licensed advisor. Let me get Dana.That’s one for your broker. Let me get Dana.That depends on the work. Let me get Dana, your manager.Let me get Dana, our events manager. She handles catering.That’s one for the manager. Let me get Dana.That needs a look from a stylist. Let me get Dana.That’s one for an engineer. Let me get Dana.
  4. Passing to Dana · office manageroffice managerlisting agentservice advisorparalegaladvisorbrokerclient managerevents managerstore managersenior stylistengineer Connecting… Connected
    Who
    Sam R. · past customerSam R. · past customerSam R. · past clientSam R. · past customerSam R. · existing clientSam R. · existing clientSam R. · existing clientSam R. · existing clientSam R. · regular guestSam R. · regular customerSam R. · regular clientSam R. · existing customer
    Needs
    A price before going aheadA price for a new water heaterWants to talk about an offerAdvice on repair or replaceWants to know if they have a caseWants advice on moving savingsAsking what the policy coversA fee for this year’s workCatering for 40, gluten-freeA price matchA colour correctionA tolerance question
    So far
    Not urgent, wants to go aheadLeak has slowed, not urgentPre-approved, has seen the placeRear brakes, estimate openExisting client, lease disputeExisting client, reviewed in MarchClaim reported tonightExisting client, deadline 30 JuneDate flexible, budget to discussRegular customer, item in stockRegular client, patch test dueExisting customer, RFQ revision B
    Why
    Prices come from a person, your rulePrices come from a person, your ruleOffers go to an agent, your ruleAdvice comes from an advisor, your ruleAdvice comes from a lawyer, your ruleAdvice comes from a licensed person, your ruleCoverage answers come from a licensed broker, your ruleFees come from a person, your ruleLarge events go to a person, your rulePrice changes come from a person, your ruleCorrections need a stylist, your ruleTechnical answers come from an engineer, your rule
  5. DAHi Sam, it’s Dana. I’ve got the details, let’s sort out a price.Hi Sam, it’s Dana. I’ve got the details, let’s sort out a price.Hi Sam, it’s Dana. Let’s talk about what you’d like to offer.Hi Sam, it’s Dana. I’ve got your estimate here, let’s go through it.Hi Sam, it’s Dana. I have your file open; let’s get you time with a lawyer.Hi Sam, it’s Dana. I’ve got your file, let’s talk it through.Hi Sam, it’s Dana. I’ve got the claim notes, let’s look at your coverage.Hi Sam, it’s Dana. I’ve got your file, let’s talk about this year.Hi Sam, it’s Dana. I’ve got the details, let’s plan your menu.Hi Sam, it’s Dana. Send me the link and I’ll take a look.Hi Sam, it’s Dana. Let’s book a consultation first.Hi Sam, it’s Dana. Send me the drawing and I’ll check.

Payments on the call

Takes the deposit on the call.

For a consultation fee, a deposit or a large order, the agent texts a payment link while the caller is still on the line. The slot is held until it’s paid, then booked.

Link, by text
1
Card numbers read aloud
0

20:52Messages

YB[your business][your business][your brokerage][your shop][your firm][your firm][your brokerage][your firm][your restaurant][your store][your studio][your company]

Here’s the link for your deposit. Friday at 8:00 is held until it’s paid.Here’s the link for your call-out deposit. Friday at 8:00 is held until it’s paid.Here’s the link for your application fee. The unit is held until Friday at 10:00.Here’s the link for your diagnostic fee. Thursday at 8:00 is held until it’s paid.Here’s the link for your consultation fee. Friday at 10:00 is held until it’s paid.Here’s the link for your planning session fee. Friday at 10:00 is held until it’s paid.Here’s the link for your first payment. Your new policy starts once it’s paid.Here’s the link for your retainer. Friday at 10:00 is held until it’s paid.Here’s the link for your party’s deposit. Saturday at 18:00 is held until it’s paid.Here’s the link for your special order deposit. We’ll call you when it arrives.Here’s the link for your booking deposit. Saturday at 10:00 is held until it’s paid.Here’s the link for your order deposit. Production starts once it’s paid.

Secure payment

Deposit · Friday 08:00Call-out deposit · Friday 08:00Application fee · Friday 10:00Diagnostic fee · Thursday 08:00Consultation fee · Friday 10:00Planning session · Friday 10:00First payment · new policyRetainer · Friday 10:00Party deposit · Saturday 18:00Special order depositBooking deposit · Saturday 10:00Order deposit · 500 brackets

Pay now Paid
FridayFridayFridayThursdayFridayFridayFridayFridaySaturdaySaturdaySaturdayMonday
07:0007:0009:0007:0009:0009:0009:0009:0017:0010:0009:0007:00
08:0008:0010:0008:0010:0010:0010:0010:0018:0011:0010:0008:00 Held · Sam R.Held · Sam R.Held · Sam R.Held · Sam R.Held · Sam R.Held · Sam R.Pending · Sam R.Held · Sam R.Held · Sam R.Pickup · Sam R.Held · Sam R.Scheduled · Sam R. Sam R. Deposit paidWater heater · deposit paidApplication · fee paidBrakes · fee paidConsultation · fee paidPlanning session · paidPolicy · first payment madeKick-off · retainer paidParty of 8 · deposit paidSpecial order · deposit paidCut and colour · deposit paidProduction · deposit paid
09:0009:0011:0009:0011:0011:0011:0011:0019:0012:0011:0009:00
10:0010:0012:0010:0012:0012:0012:0012:0020:0013:0012:0010:00

Your own voice

Or the voice your callers already know.

The agent can speak in your receptionist’s voice, cloned with their written consent, or in your mascot’s. It answers in English, French or Spanish, and in other languages your callers need.

House voices
2
Of your own
1
Languages, and more
3+
New voice · your receptionist Setting up Live
  1. Recording A short script, read once … Done
  2. Consent Signed by the speaker, on file … Signed
  3. On your line Answers in their voice … Live

Also included

The everyday work, done the same way every time.

Respond counts its own work: calls answered, after hours, spam blocked, passed to a person, and why each unbooked call didn’t book. [Strand name] coaches whoever takes a transfer.

  • Books into your calendar.

    Appointments, in the slots you set.

  • Answers the everyday questions.

    Hours, areas, what you do and don’t do.

  • Qualifies every enquiry.

    What they need, and how urgent it is.

  • Confirms by text.

    [proposed] The time, the place and who they’ll see.

Questions

What owners ask about Respond.

Do we have to change our number?

No. Your number forwards to the agent when nobody picks up, so your team still answers first.

What happens when it can’t help?

It passes the call to one of your people with a brief, so the caller doesn’t repeat themselves. Only when the call needs a person.

Will callers know it isn’t a person?

[How the agent introduces itself, set per client and per province or state. To confirm.]

How long until it’s live?

Two to four weeks. We write the call flows for your business, connect your calendar and software, and test on your own calls first.

Can we hear it first?

Yes. Talk to Luxie in the chat at the bottom of the page, or book a demo and we’ll call you as your own business.

What comes next

You start on the ground floor.

Respond runs first. Retain follows up on what it catches, and each floor after that runs on the one below.

Book a demo Run the Leak Audit
  1. 05 Reimagine
  2. 04 Route
  3. 03 Resell
  4. 02 Retain Next
  5. 01 Respond You are here